Shipping & Returns
PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!
We offer online store credit only within ten days from the date you receive your order. We do not offer refunds.
Items must be unworn, unwashed and all original tags must be attached.
If you receive a damaged item:
You will need to email us within three days from the date you receive your item(s). Please send an email and pic of damage to AskTheBonars@Gmail.com we will not accept any damaged claims after three days from the date you receive it. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the ten-day period, or they will be rejected once they are received.
For returns (store credit):
Send an email to TheBonarBoutique@Gmail.com
Locate the order # for the item you want to return
Enter email and order #
You will need to return at your own expense. The merchandise MUST be returned within the10 day policy. We will not issue an online store credit after the specified time--Do not attempt to return the items after the specified time or you will be responsible for the cost to ship it back to you. We highly recommend you use delivery confirmation when sending back your order.
No exchanges or store credit on “sale/discounted" items. All "sale" items are final sales!
Once you have filled out the return request and received a return authorization, ship back to the following address:
189 Jennifer drive
Moundsville, WV 26041
**Once we receive the return, we will issue a store credit that will be sent to your email address. You will apply that code at checkout, and it will deduct your store credit from your total. We process returns the same day we receive them.
**In order to keep inventory correct, we are unable to process exchange requests. We only issue store credit.
**If you return an item that was rejected, we will notify you. You will have 30 days to arrange return shipping to you. After 30 days, if arrangements haven't been made, we will donate the item.
We strive to offer quick shipping! Most orders are shipped out in 1 to 2 business days. We only ship priority mail through the United States Post Office. If you need expedited shipping, there is an additional charge. Please contact us to arrange. Once sent, you will receive tracking info and should arrive within 1-3 business days. Occasionally with large orders, shipping may be slightly delayed. Please feel free to contact us with any further shipping questions. TheBonarBoutique@Gmail.com
Our Shipping charges are determined by the weight and size of your order.
**Free Shipping on US orders over $150.00 (Subtotal amount ~ before shipping, taxes, and after applied discounts)
**During our Sales (discounted items) ~ we do not offer free shipping. All sales are final.
As always if you pay your order promptly, you will receive FREE SHIPPING for the next 24 hours.